Royal Honda is a great place to work because of our strong values and commitment to our customers. We believe that customer service starts from engaged employees who love to be challenged and strive for excellence. We are a locally owned business that prides itself in helping the community grow and prosper. Our core values are teamwork, trust, respect, open communication, self-motivation, recognition, fun and customer-driven.
Why a career at Royal Honda is a good opportunity?
- Initial and ongoing training - We strongly believe that continuous improvement needs continuous learning. We encourage associates to fulfil the accountabilities of their roles and be constantly learning new areas of the business. We also love to see associates who are learning new things in their personal lives.
- Excellent management support - We are a family business, and we want to create a family atmosphere that supports one another. We believe everyone can be successful as a team.
- Career advancement - There are several areas of a dealership, and experiencing and excelling at different roles and positions makes for a stronger business. We want the individual to know that although he or she may start in one role, there are several different opportunities throughout his or her career.
We are always recruiting people who fit our business culture. If we do not have a current posting, please submit your resume for future consideration. Would you love to join our team and further your career in the auto space? Uncover your full potential: apply today! Don't hesitate to send us your CV!
Job Opportunity - Service Advisor- Royal Honda
Employment Terms:
Full Time
Education:
Adult Basic Education (ABE 12) Grade 12
Experience:
1-2 Years
Apply By:
09-Sep-2024
How to Apply?
gwendi@terryortynsky.com
DESCRIPTION
Develop Strong Relationships with Customer and Continue to develop the Relationship
-Greet customers on the phone or in the dealership, promptly and in a courteous manner
-Address customer questions/needs promptly and professionally
-Schedule appts. based on service calls
-Assist customers in scheduling appointments for routine maintenance and needed repair
Service Experience
-Identify service/part needs of customer vehicle to be serviced upon historical service data
-Provide repair and maintenance recommendations
-Advise customers of estimated service and repair costs and review details of service/ repair invoice with customer
-Explain the nature of the repairs
-Determine the progress of the repair/service orders and inform customer accordingly
-Handle all phone inquiries regarding work in progress, appointments, part orders, and return phone messages promptly
-Understand ordering of automotive parts
-Be Detailed Oriented
-Actively maintain the cleanliness of personal and team work spaces
-Keep service forms and pricing guides up to date
-Ensure all documentation/paperwork is completed in an accurate and timely manner
-Work closely with technicians
-Stay up to date on the training requirements
-Understand and promote service promotions
-Be a champion for delivering excellent service 100% of the time
-Be able to handle stressful situations
SKILLS
-You must have a valid driver license
-Basic computer skills
-Math skills
-Excellent interpersonal skills with an upbeat and engaging attitude
-Excellent verbal communication and writing skills
-Conscientious
-Problem solving and critical thinking skills
-Flexible and open to change, take on special tasks as needed
-Customer relation skills
-Organized and pay attention to detail
EDUCATION
-Automotive/ Parts Experience
-Grade 12 Diploma
-College certificate or additional courses would be an asset
-Work Mon. to Fri. 8-5
-Excellent Benefit Pkg.and many perks!
