Career Opportunities

Royal Honda is a great place to work because of our strong values and commitment to our customers. We believe that customer service starts from engaged employees who love to be challenged and strive for excellence.  We are a locally owned business that prides itself in helping the community grow and prosper.  Our core values are teamwork, trust, respect, open communication, self-motivation, recognition, fun and customer-driven.


Why a career at Royal Honda is a good opportunity?

•         Initial and ongoing training - We strongly believe that continuous improvement needs continuous learning. We encourage associates to fulffill the accountabilities of their roles and be constantly learning new areas of the business. We also love to see associates who are learning new things in their personal lives.

•         Excellent management support - We are a family business, and we want to create a family atmosphere that supports one another. We believe everyone can be successful as a team.

•         Career advancement - There are several areas of a dealership, and experiencing and excelling at different roles and positions makes for a stronger business. We want the individual to know that although he or she may start in one role, there are several different opportunities throughout his or her career.


We are always recruiting people who fit our business culture.  If we do not have a current posting, please submit your resume for future consideration.


Please send all resumes to admin@royalhonda.ca


Job Openings

Sales Consultant

Job Posting:

SALES CONSULTANT

 

Summary

 

As a key member of the Royal Honda team, the Sales Consultant brings to life the Honda Driving Excellence Experience.  This position reports to the Sales Manager and is responsible for managing all aspects of the New Car Sales process from the point the customer walks into the dealership to the point of sale and beyond where the Sales Consultant will be passionate about building an ongoing relationship with the customer with the objective to create Brand loyalty.

 

The Sales Consultant is an expert listener and is a master at executing each process within the Sales cycle.  The Sales Consultant is results oriented and has an eagle eye for "the details".  They continually work at becoming a Product Knowledge expert and strive to provide each customer with a personalized retail experience.

 

The Sales Consultant is focused on achieving sales targets and utilizes the tools provided to them to assist them in their mission (such as ongoing training). 

 

As a team player the Sales Consultants strives to develop collaborative relationships throughout the dealership.

 

 


 

Specific Responsibilities

Develop Strong Relationships with Customer and continue to develop the Relationship:

·         Greet customers in a prompt, friendly and courteous manner.

·         Listen to customer needs and take action.

·         Assist customers in understanding the offering and then selecting an appropriate vehicle.

·         Create a customer base through effective contact methods that make sense for the customer.

·         Keep detailed records of all interactions with customers.

·         Handle all customer queries and concerns with a genuine intent to solve their problem.

·         Make prospecting calls and follow-up with customer within specific time-frames.

 Be detailed oriented 

·         Listen to and document customer needs and expectations throughout the sales visit.

·         Follows-up with customers in a way that best for them.

·         Prepare for the delivery of new vehicle.  Ensures all details of the delivery are completed.

·         Ensure all documentation/paperwork is completed in an accurate and timely manner.

·         Review and analyze actions regularly to determine how to better utilize time and plan more effectively.

Commit to the Honda Brand

·         Stay up-to-date on the Honda training program.

·         Be able to explain technical features, options and their benefits.

·         Be knowledgeable about new features, specials and updates.

·         Be a champion for delivering excellent service 100% of the time.

·         Actively maintain the cleanliness of personal and team workspaces.

·         Maintain a high level of professional appearance.

Develop and maintain full knowledge about the Industry

·         Keep up to date with products, accessories, prices and key features of major competitors.

 

Skills

Excellent interpersonal skills with an upbeat and engaging attitude.

Excellent verbal communication a pleasant demeanor.

Excellent customer service skills including listening and the ability to impact and influence others.

Organized and an attention to detail with the ability to document customer needs.

Flexible and open to change; take on special tasks as needed.

Ability to manage customer complaints and to solve difficult problems.

Results Oriented and Accountable.

Holds a valid driver's license.

Able to operate manual and automatic transmissions.

Basic computer skills.

 

Education & Experience

Minimum High School Diploma or Equivalent.

College certificate or additional courses would be an asset.

Luxury automotive sales experience would be an asset.

Provincially licensed as recognized by the MVDA (OMVIC, AMVIC, etc.)

Adaptable to work evening and weekend shifts as scheduled.


Please send all resumes to admin@royalhonda.ca 


Apply for Position

Service Manager

Job Posting:

SERVICE MANAGER

 

Summary

As a key member of the Royal Honda team, the Service Manager brings to life the Honda Driving Excellence Experience. This position reports to upper management and is responsible for working attentively in overseeing and managing the Honda service process and experience in its entirety. The Service Manager is devoted to ensuring safety and customer satisfaction as well as overall department success. A key objective of the Service Manager is to create brand loyalty.

The Service Manager is an excellent communicator and expert listener and is a master at overseeing each element within the Service process. The Service Manager is results-oriented and has an eagle eye for "the details." They are a role model to other members of the Service Department and model confident and excellent product knowledge and strive to ensure that each customer receives a flawless and top notch service experience.

The Service Manager is focused on upholding and promoting the Honda values and brand standards to create an unparalleled customer experience in the service department

As a team player, the Service Manager strives to develop collaborative relationships throughout the dealership.

 


 


Specific Responsibilities

Be effective in project management in the Service Department

·   Oversee all aspects of dealership service department, including operational  performance, operational & maintenance costs, safety of operation, plus compliance with applicable laws and regulations

·   Directs procurement of all types of company-owned-and-operated automotive equipment,

·   materials, supplies, and also parts required to maintain automotive equipment,  garages,

·   and storage facilities.

·   Assist in problem solving, and diagnosing vehicle problems.

·   Order and maintain service tools as necessary.

·   Oversee administration of warranty claims.

·   Oversee hiring, training, supervising, and coaching of service department employees.

·   Set schedules and assign tasks to service department employees.

·   Review and analyze actions regularly to determine how to better utilize time and plan more effectively.

Be an excellent collaborator

·   Work with upper management to make service department personnel decisions.

·   Maintain good working relationship with factory/factories.

·   Maintain effective employee relations.

·   Attend required manager meetings.

Commit to the Honda Brand

·   Stay up-to-date on the Honda training program.

·   Possess a strong product knowledge.

·   Possess a strong aptitude of technical/mechanical repairs.

·   Be knowledgeable about new features and updates.

·   Be a champion for delivering excellent service 100% of the time.

·   Actively maintain the cleanliness of personal and team workspaces.

·   Maintain a high level of professional appearance.

Develop and maintain full knowledge about the Industry

·      Keep up to date with products, accessories, prices, and key features of major competitors.

 

Skills

Strong aptitude of technical/mechanical repairs.

Strong product knowledge.

Excellent interpersonal skills with an upbeat and engaging attitude.

Excellent verbal communication with a pleasant demeanor.

Excellent time management skills.

Excellent customer service skills.

Effective written communication skills.

Organized and an attention to detail with the ability to document customer needs.

Ability to work in a team environment to achieve common goals.

Flexible and open to change; take on special tasks as needed.

Ability to manage customer complaints and to solve difficult problems.

Results-oriented and accountable.

Able to operate manual and automatic transmissions.

Basic computer skills.

 

Education & Experience

College Diploma or Trade School Certificate in Automotive Studies, or equivalent.

Strong product knowledge.

Strong aptitude of technical/mechanical repairs.

Valid Automotive Service Technician (AST) Certification of Qualification, Class A.

Ozone depletion certificate.

Valid Driver's License for province of employment.

Ideally two (2) years minimum experience as a Service Manager.

One (1) year Acura or Honda product experience.

Dealership experience preferred.

 

Please send all resumes to admin@royalhonda.ca


Apply for Position